Face Masks & Coverings

Following the latest government announcement, it is no longer a legal requirement to wear a facemask from Monday 19th July. However, in order to protect the service customers will still be required to wear face coverings when attending our indoor public areas.

Social Distancing

Mid Devon Leisure will adhere to government guidance and will look to increase capacity in our gyms, swimming lessons and classes from Monday 19th July on a gradual basis. We look forward to slowly and safely welcoming more customers back into our leisure centres. We plan to increase capacity and will monitor and review numbers going forwards subject to government guidance

You may notice some social distancing posters and floor markers will be changed from Monday 19th July. The markings in the fitness and class studios will remain in order to ensure our customers feel safe when attending our facilities.

Our one way systems are being adapted although we will be keeping the various exit doors open to minimise the footfall going through reception, you will no longer have to queue outside. Hand sanitation stations will still remain in our facilities for our customers and staff to use in addition to wipe stations for our customers to sanitise following use. Please continue to respect our staff and fellow customers by allowing personal space.

Bookings - Members and non-members

If you are a member, all bookings for classes, swimming sessions and courts must be booked online https://leisure.middevon.gov.uk/onlinebooking or through our Mid Devon Leisure App. If you need help setting up your account, please speak to one of our team who will be happy to assist you. Members must check themselves in on arrival through the kiosks in reception to register your attendance in the building. Non-members must check in at reception. Booking privileges still remain the same. Members can book 8 days ahead, non-member can book 7 days ahead, with payment at the time of booking. Please don’t arrive more than 5 minutes early for classes/sessions.

It is essential that you do not attend if you are feeling unwell, or showing signs and symptoms of covid. If in doubt take a lateral flow test or arrange for a PCR test https://www.gov.uk/get-coronavirus-test

Our call centre team are available Mon – Fri 08:00-20:00 and Sat – Sun 08:00-16:00

Culm Valley - 01884 234320
Lords Meadow - 01884 234970
Exe Valley - 01884 234900

You can contact us by email leisure@middevon.gov.uk

Cleaning

Government guidelines have relaxed but our cleaning standards have not!

We will continue to provide anti-viral sprays, wipes and disposable towels to all customers using our facilities and will regularly clean all equipment and touch points throughout the day in addition to our thorough daily and weekly cleaning procedures.

Changing Rooms (dry and wet)

All changing rooms and limited lockers will now be available at Mid Devon Leisure. You must continue to arrive ‘swim ready.’ Priority for changing cubicles will be given to customers finishing their swim. The balcony will open and although social distancing restrictions have been relaxed parents/carers are asked to kindly respect other customers space. Showers will be available across our sites

Cashless Payments

Our method of payment is ‘cashless’ by card only.

Ventilation

Wherever possible we will continue to provide natural ventilation and circulate fresh air throughout our centres.

Memberships

No further COVID-19 related membership suspensions will continue. Our 28 day cancellation policy will apply to all memberships.

Activities/facilities not re-opening at present

Saunas
Birthday parties
Family fun sessions

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